1. General

• Caviar Galilee Agricultural Cooperative Society Ltd. (hereinafter: “we”) operates the KARAT Caviar website www.karatcaviar.com (hereinafter: the “Site”).
• This document sets out the rules for use of the Site.
• Use of the Site and everything associated with it is subject to the terms set out below. Please read these terms carefully. If you do not agree to any of these terms, you are required not to use the Site. Your use of the Site will therefore be deemed to constitute consent to these terms.
• If you are not of the legal age that enables you to undertake and accept these terms, do not use the Site. If it becomes apparent to us that you are not of such legal age, we reserve the right to prevent you from using the Site or any part of it.
• The Site’s privacy policy forms an integral part of these terms of use.
• These terms of use are written in the masculine form for convenience only, but are addressed to both genders.

2. Nature of the Site

• The Site enables you to purchase from a selection of our products and also contains advice and general, promotional and image-related information in our field of activity.
• The Site may enable: exposure to user content, editorial content, advisory content, advertising and marketing content, content of other third parties, and more.
• You confirm to us that, at least as between us, the provisions of Section 30A of the Communications Law (Telecommunications and Broadcasts), 5742-1982 shall not apply with respect to advertising and the sending of messages within the Site and its various parts.
• The products are not suitable for consumption by every person; please exercise judgement when consuming the products.
• The information on the Site does not constitute medical advice or a nutritional recommendation.
• The products must be used and stored in accordance with the directions appearing on the products or on the Site, and in accordance with their accompanying expiry dates.
• The shelf life of our products, as well as the storage conditions and the period during which they may be consumed after opening, appear on the packaging.

3. Eligibility to Make a Purchase on the Site:

• You must be 18 years of age and have legal capacity in order to make the purchase.
• If you are acting on behalf of another legal entity, you declare that you are authorised to bind that legal entity in making the purchases; otherwise you will be regarded as personally responsible for all obligations relating to the purchase and to the use of this Site.
• You must hold a valid credit card that is accepted on the Site, or any other means of payment available on the Site (hereinafter – the credit services provider), with sufficient credit available for payment of the products you purchase from us.
• We have not prohibited you from using the Site. Among other things, we are entitled not to enter into an engagement with a customer who meets any of the following conditions:
  • systematically cancels orders they have placed
  • has made unlawful use of the Site or of products purchased from us
  • has breached the terms of use of the Site
  • has not honoured their payment obligations to us
• You must provide us with correct and accurate details as requested in the process of purchasing the products on the Site and paying for them.
• You must identify yourself as required by the Site in order to use it.
• You are purchasing the products for private use and not for the purposes of resale or other commercial purposes.
• We are entitled to set a minimum order amount for placing an order.
• Anyone wishing to purchase products for commercial purposes or for resale is invited to contact us other than through the Site, and we will examine the sales options in their case.

4. Opening an Account

• To the extent that certain functions on the Site involve opening an account, the following provisions shall apply:
  • You are authorised to open an account for yourself only.
  • The account is personal to the registrant, and you are not authorised to permit another person to use your account.
  • You must keep your username and password confidential.
  • You are obliged to notify us immediately if you suspect that someone is making unauthorised use of your account with us. We shall not be responsible for unauthorised use of your account by third parties or for the consequences of such unauthorised use.
  • Without derogating from the generality of other terms, you undertake that the details you provide to us for the purpose of opening the account are true, current and accurate.
  • The Site may allow an account to be opened through other platforms on which an account exists in your name, such as Facebook. In this case too you must verify that the details and content transferred from those platforms – such as your picture, your name and your email address – are correct and accurate. By using this option you grant us permission to make use, within the Site, of all such details and content that reach us from those platforms, including publishing them on the Site.
  • You are entitled at any time to notify us of your request that your account be removed from the Site by us.
  • Your account details will be visible to the other account holders on the Site, to us, and to advertisers with whom we have a business relationship.
  • We are entitled at any time to remove your account on the Site if, in our opinion, you have breached the terms of use of the Site.

5. The Purchase

• When you place an order on the Site, you are making us an irrevocable offer to purchase the products appearing in the order in accordance with the prices and the other terms appearing in it and in these terms of use, including payment of VAT.
• Your order is subject to our approval, and we are entitled to cancel it for any reasonable cause.
• The invoice appearing on the Site is an estimated invoice. The final invoice will be calculated in accordance with the items actually picked by us and delivered for supply to the customer (hereinafter – the “Final Invoice”).
• The prices of the products for the purpose of the invoice shall be the prices in force on the day the order is placed; however, should a change in prices occur after that day, we reserve the right to calculate the prices of the products in accordance with the tariff in force on the Site at the time the products are picked ahead of their supply to the customer.
• After the customer has been charged, a tax invoice will be sent to the customer together with the order, to the delivery address.
• To the extent that price labels appear on the products, these are not binding for the purpose of your order.
• Payment shall be made through the credit services provider entered in the order, subject to an interface with that provider existing on the Site.
• If the credit services provider has not approved the transaction, we are entitled to cancel your order. If you were unable to complete the purchase through the Site, you are invited to contact our customer service centre.
• If for any reason the credit services provider has not paid us the purchase price, it is your responsibility and obligation to make payment to us as quickly as possible by another means.
• If an incorrect price for a product, or other incorrect material details relating to a product, were displayed on the Site, we reserve the right not to fulfil the order for that product or to cancel it, including refunding your money to the extent it was paid to us, and this shall be your sole remedy.
• The types of products, the prices of the products, the sales methods and the delivery dates may change on the Site from time to time at our absolute discretion.
• We do not guarantee that the quantity of products available for purchase is unlimited or minimal. We are entitled to limit the quantity of products that may be ordered in each order, generally or per product type. We are entitled to limit the quantity of products available for purchase even after the order has been placed.
• We are entitled to offer our customers coupons, to run sales promotions, to operate a customer club, to allow the accrual of points and similar marketing measures. Such measures may be limited in time and by various conditions.
• If a product you have ordered cannot be supplied within the times specified on the Site, we will attempt to notify you of this and to agree with you on the supply of a substitute product, to the extent one is in our stock, at the price of that substitute product on the Site at the time of the exchange. If we have not managed to reach you, we will not supply that product at all and will not charge you for it. If not charging you for the product that cannot be supplied affects your entitlement to a particular promotion, we shall not be obliged to honour that entitlement for you, and you shall raise no claim against us in this regard. This arrangement exhausts all of your rights with respect to a case in which a product is not available in stock.

6. Shipping

• Distribution takes place on the distribution days and in the distribution areas as they appear on the Site.
• Shipment of the order will be carried out in accordance with the information you provided to us in your order and the delivery time you selected on the Site.
  Caviar Galilee Farm makes every effort to deliver the shipment at the time selected by you on the Site. The farm reserves the right to change the delivery time for operational reasons, and where necessary the shipment will be postponed to the next relevant date.
• We do not undertake to carry out the shipment within less than 7 business days; accordingly, if you have selected a delivery day that falls within this minimum period, the shipment will be postponed to the following week.
• You must verify that your delivery address is valid, is located within our delivery areas, that you have provided us with all the details enabling our couriers to reach your doorstep, and that there is no physical impediment to reaching that doorstep. If you provided us with incorrect details and as a result the shipment was disrupted, you shall bear all the expenses and damages incurred by us as a result, and we shall be entitled to cancel the order and, in addition to the above, to charge you cancellation fees amounting to 15% of the value of the order.
• You authorise us to provide your details, including your entry details and the list of products you purchased, to the delivery contractors.
• If the shipment was not carried out at the promised time, or if we consider that we will not be able to supply you with the products at that time, then, to the extent that we do not jointly reach an agreed solution, each of the parties is entitled to cancel the order without any further claim or demand on your part other than a refund of the payments you made to us.
• In order to complete the shipment, your presence at the delivery address is required at the time of delivery. Our courier will attempt to coordinate the time of delivery of the products with you. If it is not possible to coordinate a delivery with you, or if no one is found at your address at the time of the shipment, we are entitled not to carry out the shipment, and in such a case the products will be returned to our warehouse and you will be required to bear the costs of a repeat shipment as set out in our price list.
• We may charge delivery fees to the extent that they were charged as part of your order.

7. Inspecting the Shipment

The customer must inspect the contents of the shipment close to receiving it, and in the event that a discrepancy is discovered between the contents of the shipment and the delivery note, or in the event of a defect in any of the products, the customer must notify our customer service centre of this within 24 hours after the time of supply. The customer service centre will arrange with the customer the granting of a credit to the customer for the missing or defective products, to the extent the customer was charged for them.

8. Transaction Cancellation Policy

• A customer who purchases from us products that are not food products or that are not perishable through the Site is entitled, under the Consumer Protection Law, to cancel the transaction for the purchase of such products within 14 days from the date the transaction was made or from the date the product was received, whichever is later.
• With respect to food products or perishable products, the transaction for the purchase of such products may be cancelled up to the time the products are handed over for shipment.
• Cancellation may be carried out by giving appropriate notice through one of the interfaces listed on the Site.
• If the customer cancels the transaction other than as a result of a defect in the product, or other than as a result of a lack of conformity with the representations given to them by us, or other than as a result of a breach by us of what was agreed between the parties, the customer must return the product at their own expense to our address set out above, with all its parts and, as far as possible, in its original packaging.
• In the event that the customer has cancelled the transaction pursuant to their right under law and in accordance with its provisions, we will refund to them the purchase price of the product against the return of the products without defect and in accordance with our instructions. The refund will be made, as far as possible, through the credit services provider by which payment was made to us. If the cancellation was made other than as a result of a defect in the product or a lack of conformity with the representations given to the customer by us, or other than as a result of a breach of what was agreed between the parties, we shall be entitled to deduct from the purchase price cancellation fees in the amount of 5% of that sum or ILS 100, whichever is lower.
• It is clarified that the customer has no vested right of cancellation, other than as a result of a defect in the product or a lack of conformity with the representations given to them by us, with respect to products that were customised to the customer’s requirements, or with respect to products that have been used or whose original packaging has been opened.
• Nothing in the above shall derogate from our right to claim our damages for the reduction in the value of the product as a result of a material deterioration in its condition caused by the customer, or as a result of the cancellation of the transaction.
• Nothing in this policy shall derogate from the customer’s rights or from our rights under any law.

9. Special Provisions

• A slight deviation may arise between the volume or weight of the products appearing on the Site and the actual volume or weight.
• There may be non-material differences between the products displayed on the Site and the products actually supplied, in view of changes originating with the manufacturers and growers.
• The food labelling of products not of our own manufacture is carried out exclusively by the product suppliers and manufacturers and not by us, and we bear no responsibility whatsoever in relation to such labelling. The customer must examine the data appearing on the product labels and act accordingly.
• The Site makes no representation whatsoever regarding the customer’s ability, from a health perspective, to use the products. It is the customer’s responsibility to carry out checks regarding these matters prior to ordering.
• It is clarified to you that it is recommended to consume the products from the time they are received at your address, while they are fresh. From the time the food is handed over to you, to anyone on your behalf or to any member of your household, responsibility for keeping and storing the products is yours. It is recommended to act in accordance with the product manufacturers’ instructions in all matters relating to the storage and consumption of the food.
• The food may contain allergens, and you must accordingly examine the suitability of the food for consumption by you or by others.
• Consumption of the food is at your responsibility or that of the actual consumer, and we are not responsible for the suitability of the food to your circumstances or condition or those of the actual consumer.

10. Mailing List

• In order to receive news, updates and benefits you must register on the Site using your email address and by providing further personal details.
• You are not authorised to register on behalf of anyone else.
• You are obliged to notify us immediately if you suspect that someone is making unauthorised use of your account with us.
• We shall not be responsible for unauthorised use of your account by third parties or for the consequences of such unauthorised use.
• Without derogating from the generality of other terms, you undertake that the details you provide to us for the purpose of registration are true, current and accurate.
• You are not authorised to permit another person to use your account.
• You are entitled at any time to request removal from the mailing list.

11. Management and Use of the Site

• We reserve the right to change the Site, to redesign it, to change its features and functions, and to add to or remove from it, without approval from you.
• You undertake not to interfere with the operation of the Site in all its parts, not to create a load on the Site’s systems, and not to perform any act capable of impairing the use of the Site by others or its routine operation.
• Use of the Site is intended for private, reasonable, respectful and fair use.
• Use of the Site is conditional upon your being genuinely interested in the information and the uses available on the Site, and is limited to those purposes. Users of the Site are absolutely prohibited from using it for the purpose of distributing content, messages or anything else that does not fully and completely accord with the purposes of the Site set out above, including: commercial advertising, data harvesting, and marketing, statistical or other research testing may not be carried out through the Site.
• You must not do anything that would circumvent these terms of use or technological mechanisms existing on the Site, or that would assist in doing so, or that would harm or interfere with the operation of the Site’s systems, their features, their applications and similar characteristics existing on the Site. We shall be entitled to restrict your use of the Site if we come to suspect acts of this kind.
• You must not use any tool, software, system, algorithm, robot, method, automated or programmed means, other than accepted browsers, in order to access the Site. Content may not be copied from the Site by such means, they may not be used to penetrate the Site or its mechanisms, and no use or copying may be made of the code embedded in them.
• You are not authorised to make any use of the content appearing on the Site without express written approval from us.
• Downloading content from the Site is at your responsibility, including with respect to the effect of the download on the equipment in your possession.
• You undertake that, to the extent that you provide details to us or to any other party within the Site, those details are correct, accurate and complete.
• Although we take various steps in order to protect the information uploaded to the Site, we cannot guarantee that there will be no unauthorised penetration of that information, or that it will not be altered by unauthorised third parties. Anyone uploading information to the Site assumes all the risks involved in uploading such information. Likewise, we do not guarantee that there will be no unauthorised penetration of the Site’s systems or of our other systems.
• We are entitled to close the Site, in whole or in part, to sell it, or to transfer it to other operators, to change its purpose, and to make parts of the Site or all of it accessible to subscribers only.
• We are entitled to make access to parts of the Site conditional upon payment, or to make use of features, services or means currently available on them without charge conditional upon payment.
• We are entitled to discontinue the human and/or automated support provided by the Site in parts of it or in all of it, to discontinue temporarily or permanently the existence of services, various functions or parts of the Site, and you confirm that you have not and will not have any claim against us in this regard.
• The Site may contain links to other sites. The placing of the links does not constitute adoption, recommendation or the assumption of responsibility with respect to what is found on those sites.

12. Editorial Content

• The editorial information appearing on the Site, including advice, answers to questions, articles and the like, is information intended to provide the most general orientation only, which does not purport to be comprehensive or a substitute for consultation with professionals.
• This information is provided without consideration and carries no representation as to the provision of professional advisory services of any kind.
• This information may not be accurate and may contain errors. This information is by definition neither complete nor exhaustive.
• You assume all the risks to the extent that you choose to rely on this information.

13. Request to Remove Content

• You may submit to us a request to remove content appearing on the Site or to correct content, if in your opinion the content involves any of the following:

• The content infringes your intellectual property rights or those of the parties on whose behalf you are submitting this request.
• The content is defamatory of you or of the parties on whose behalf you are submitting this request.
• The content infringes your privacy or the privacy of the parties on whose behalf you are submitting the request.
• The uploading of the content constitutes an unlawful act, which is to be specified.
• The content does not comply with the terms of the Site.
  • The request must specify: the name of the applicant, an email address and a telephone number for making contact; whether the application is on behalf of the applicant or on behalf of others, who are to be specified; and confirmation that all the details in the request are correct.
  • The request must be submitted through the contact forms on the Site.
  • We will examine your request and inform you of the outcome.

14. Intellectual Property

• All copyright associated with the Site and with what is found on it, including trademarks, video, music, images, graphic designs, the layout of the Site, the arrangement of the content and the like, belongs to us or to others who have granted us permission in respect of them. You undertake not to alter, interfere with, copy, duplicate, reverse engineer, transfer, incorporate, adapt or distribute any part of the Site or content found on it.
• You are not authorised to create links to the Site from another site, or to carry out any kind of framing or embedding on another site with respect to the content of this Site.

15. Sponsored Advertising

• You agree to be exposed to various sponsored advertisements that will appear on the Site, including advertisements that will be adjacent to content or messages uploaded by you to the Site.
• Likewise, the Site may contain editorial marketing articles, and you agree and are aware that such articles will not necessarily state that they are marketing content and were funded by an advertiser.

16. Surveys

• We may publish various surveys in which you may take part.
• By voting in a survey you agree that the result of your vote will be published on the Site and transferred to third parties for marketing and sales purposes, and that they may contact you following that vote.

17. Liability and Indemnification

• This Site, in all its parts, features, applications, services and content, is provided as is and without any warranty. We make no guarantee with respect to the Site and its parts as to: full availability, proper functioning or any functioning at all, the absence of faults or disruptions including the deletion of information and crashes, efficiency, extent of exposure, proper display in all browsers, screens or devices, or any other dimension of effectiveness, or that the information on it is accurate or free of errors. We do not guarantee that what appears on the Site or its services may be relied upon. We reject any claim as to the fitness of the Site or its suitability for particular purposes. Use of the Site is at your sole responsibility. In any event, we shall not be responsible for: any consequential or indirect damage, losses or loss of information.
• Although we employ security measures on the Site, we shall bear no responsibility for any act of hacking into the Site and the taking of content and data from it, or their corruption.
• Neither we nor our employees, our managers, our directors or our shareholders bear any responsibility for direct, indirect, consequential or punitive damages arising from unauthorised use of the Site by any person. The entire risk arising from use of the Site, including use of the content found on it or of the products or services advertised on it or offered through it or on account of it, is yours alone, and we bear no responsibility for it. In no event shall we be responsible for any damage, expense, loss, inconvenience, loss of information, or pain and suffering as a result of such use.
• You shall indemnify us, our employees, our managers, our directors and our shareholders in respect of any claim or demand by a third party arising from your use of the Site. We shall use our best efforts to notify you as soon as possible of any such claim or demand, and will enable you to defend against it. To the extent that you do not defend as required, we may do so in your place and you shall bear all our expenses in this regard, as well as all the consequences of the proceeding or of any settlement we may reach in this connection.
• A breach by you of these terms of use shall entitle us to payment of damages, inter alia in accordance with the damages, losses, expenses, trouble, harassment and distress caused to us, to the community of users of the Site and to others.

18. Liquidated Damages

In addition to any relief and compensation due to us under any law, you agree to liquidated damages in the amount of ILS 5,000 for a breach of the terms of use of this Site committed with the intention of causing damage or harassment to the Site, to its users or to us.

19. Miscellaneous

• Any failure to take any step that we are entitled to take shall not constitute a waiver or estoppel.
• If any of these terms of use is found to be invalid or unenforceable, that term shall be enforced to the extent permitted by law, and this shall not affect the validity and enforceability of the remaining terms of use.
• We are entitled from time to time to change these terms; please check the terms on an ongoing basis.
• These terms shall be governed by the laws of the State of Israel, and exclusive jurisdiction to hear matters relating to the terms, to everything connected with your use and to everything arising from it, is vested in the courts of the Northern District.
• Any claim between the parties in connection with the Site shall be filed within one year from the date on which the cause of action arose or was discovered.
• You may not assign any right accruing to you against us in connection with the Site. We are entitled to assign our rights and obligations to others.
• These terms exhaust the entirety of the understandings between us with respect to use of the Site.

Updated: January 2026

Prevailing language. This document is a translation provided for your convenience. In the event of any discrepancy or inconsistency between this translation and the Hebrew version, the Hebrew version shall prevail and shall be the sole binding text.